BOOSTING YOU:
The Book that Helps You Become a More Successful Executive
Customer YOU
So, you’re a great person and have a great team; what’s next? It’s time to look at improving your customer skills.
A customer is usually someone who purchases products and services provided by you or by your team. Given that definition, your customer can be internal or external: an external customer is outside the boundaries of your organization; for example, if your organization is the Coca Cola Corporation, a normal consumer is an external customer and a supermarket that sells Coca Cola product is also an external customer. However, if you are in charge of human resources at Coca Cola, you mainly have internal customers to consider: your bosses are your internal customers, as are the company employees and other areas of Coca Cola that rely on you for their hiring, training, compensation and other Human Resource needs.
I am not going to make any distinction between external and internal customers: in my opinion, both should be treated with the utmost respect and the skills required for dealing with either are the same. It is those skills that I seek to help you improve.
The purpose of this section, then, is to improve your interpersonal skills including selling, negotiating and presenting.